Guide
Town, Region, hydro, police or school board: which one handles what, and how to reach it.
Town services, including roads, snow clearing, parking, by-laws and property tax, go to the Town of Halton Hills at 905-873-2600 (ext. 0 for the main desk). Garbage, water and other Regional services go to Halton Region at 311, and electricity to Halton Hills Hydro. The police non-emergency line is 905-825-4777; for an emergency, call 911.
Service Halton Hills, the Town's front desk at Town Hall, 1 Halton Hills Drive, answers at 905-873-2600, ext. 0, or toll-free at 1-877-712-2205. The Town's online directory lists a direct extension for each department, from Clerks to Recreation and Parks.
The Town's directory gives these lines at 905-873-2600: Public Works ext. 2603, Roads ext. 2329, Parking ext. 3030, Enforcement Services ext. 2330, Tax Department ext. 2622, Building Inspections ext. 2922, Building Permits ext. 2925, Planning ext. 2900 and Recreation and Parks ext. 2275. Fire Services' general line is 905-877-1133, and Transit and ActiVan are at 905-702-6435.
Use the Town's online forms. The Maintenance Service Request covers Town roads, sidewalks, boulevards, roadsides, parks, trails and recreational facilities; a separate form reports failed or damaged street, pathway and parking lot lights. For emergencies, the Town says to call 911.
Problems on private property, with utilities or with Regional services may need to go to another organization.
Submit an Enforcement Service Request online, or call Enforcement Services at 905-873-2600, ext. 2330. The Town's municipal law enforcement officers enforce its by-laws, and its Resident Guide groups the common concerns, such as noise, property standards, fences, parking, pets and fireworks, with a link to each by-law.
Enforcement Services does not take anonymous complaints. For immediate, emergency help outside business hours, the Town directs residents to Halton Regional Police Service.
311 is a free, multilingual, non-emergency number for government services anywhere in Halton. Calls go to Access Halton, which Halton Region runs for the Regional and local municipal governments, Halton Regional Police Service and the two Halton school boards. From outside Halton, or if 311 does not connect, call 905-825-6000 or 1-866-442-5866.
Near the regional border, a cell phone can reach a tower outside Halton; the Region suggests using 905-825-6000 in that case.
Halton Region charges for water and wastewater service, but bills it through your local hydro provider: the charges appear on your hydro bill and are paid through the same account. In Halton Hills that provider is Halton Hills Hydro Inc., at 519-853-3700. Contact the hydro provider about water readings, bills and payments.
Property owners are responsible for maintaining all services, plumbing and devices on private property.
Report a problem on a Regional road to Halton Region at 311 or 866-442-5866. Problems on a local road go to the local municipality, which in Halton Hills is the Town's Public Works department.
Winter is the exception: the Town says its own crews also clear the Regional roads within Halton Hills.
Halton Hills Hydro, which distributes electricity in the Town of Halton Hills. Its emergencies and outages line is 519-853-3701; call that number for an electrical emergency such as downed wires. Its office is at 43 Alice Street, Acton, open Monday to Friday from 8:30 a.m. to 4:30 p.m.
Halton Regional Police Service's non-emergency line is 905-825-4777: use it when a crime has happened but is not in progress, no one is hurt and there is no immediate threat, to make a report, or for police information. For an emergency, where lives or property are at risk or a crime is in progress, dial 911.
The Halton District School Board's main line is 905-335-3663 (toll-free 877-618-3456), email contact@hdsb.ca. Its Student and Family Support Office is at 905-631-7666.
The Halton Catholic District School Board's Catholic Education Centre is at 905-632-6300 (toll-free 1-800-741-8382). Its Student and Family Support Office is at 905-340-2133, email supportoffice@hcdsb.org.
Town of Halton Hills
DirectoryTown of Halton Hills
Report an issueTown of Halton Hills
Resident GuideHalton Region
About 311Halton Region
Property Owners and TenantsHalton Region
Regional RoadsHalton Hills Hydro
Contact UsHalton Regional Police Service
Calling PoliceHalton District School Board
Halton District School BoardHalton Catholic District School Board
Halton Catholic District School Board